Service Integration & Management
The multi-vendor environment usually lacks end-to-end accountability and contractual mechanisms to integrate vendors and ensure collaboration. With 40-45% leakage observed on an average, full potential of multi sourcing is not realized. Our Service Integration and Management (SIAM) framework helps in a multi-sourced environment through standard processes, roles and tools. It interfaces between IT, business users, service providers and service integrators to facilitate clear accountability on SLAs/KPIs and on-time delivery of services.